Your Homes Newcastle direct debit glitch
Your Homes Newcastle (YHN) have informed councillors that some of their customers experienced issues with their Direct Debit payments on Friday 8th September. Unfortunately, customers with Direct Debit payments on that date had their account debited twice due to a problem being experienced across the country by their Direct Debit provider, Allpay. To rectify the error, Allpay aimed to re-credit the accounts of all affected customers on the same day. However, this was not possible, so some customers will be receiving credits to their account by the end of Tuesday 12th September.